Charlotte House and Commercial Cleaning Services: Cleaning Service Frequently Asked Questions

So you have decided to hire a new cleaning service for your home or office space. There are a few things that you will need to know before scheduling your first cleaning appointment. Whether it’s a one-time, weekly, or monthly cleaning, every cleaning company should give you very important information before the initial cleaning.

Charlotte House and Commercial Cleaning Services Frequently Asked Questions

• Should I be at home or in the office during a cleaning?
No, you do not need to be present during a cleaning. If you feel more comfortable, you are more than welcome to be there.

• If I need to reschedule, what should I do?
Charlotte House and Commercial Cleaning Services ask that you contact us 48-hours before your scheduled home cleaning if you need to alter dates. Charges may be applied if you fail to cancel your cleaning appointment within 24-hours.

• Are there any tasks I should complete before a house or commercial cleaning service?
We do ask that you try to pick up any toys, clothing, office supplies and other items before we arrive.

• What should I do if something is broken or damaged during a cleaning?
Charlotte House and Commercial Cleaning Services is insured and bonded. If anything is ever broken or damaged, we will either repair or replace the item.

• How do I pay for my cleaning service?
Please complete all cleaning payments by the day of your service. You can either leave a check (payable to Charlotte House and Commercial Cleaning Services) or pay online at http://www.bucketnbroom.com/charlotte-house-commercial-cleaning-services.

• What is the Charlotte House and Commercial Cleaning Services guarantee?
Our cleaning maids provide a 100% service satisfaction guarantee. If you are unhappy with any area we’ve cleaned, call us within 24-hours and we will re-clean the area with no cost to you.

About Charlotte House and Commercial Cleaning Services

With a strong reputation for diligence, Bucket ‘n’ Broom Charlotte House and Commercial Cleaning Services provides the utmost quality of professional maid service cleaning and customer service. Serving the home and office needs of Charlotte, NC, Bucket ‘n’ Broom provides more than the ability to just clean. Services include general cleaning, deep cleaning, bathroom and kitchen cleaning, special occasion cleaning, and post construction cleaning.

Visit us online at www.bucketnbroom.com/charlotte-house-commercial-cleaning-services